Shipping and Returns Policy
Here at Carus Jewellery we are delighted to offer free shipping worldwide on all purchases. All orders are delivered by standard mail and each item is fully insured by Carus until it is delivered. All orders are dispatched within one working day. Normal delivery times are as follows :
- UK – 3/4 working days.
- Europe – 3/5 working days.
- America – 5/7 working days.
- Other – 6/9 working days.
As part of our commitment to excellent customer service. Here at Carus Jewellery, we offer a 14 DAY MONEY BACK GUARANTEE because we understand that from time to time people may change their mind after purchasing an item. Within this 14 day period a full refund will be issued, subject to the conditions below
- The buyer must contact us by email, stating that they wish to return an item(s).
- The item(s) must be returned to us within 14 days.
- The item(s) must be in its original condition and packaging.
- The item(s) must be accompanied by its receipt.
- The refund will only be made to the original purchaser and not to a third party.
- For rings which we have re-sized free of charge, a refund will still be given, subject to the deduction a fixed fee of £50 for the cost of re-sizing.