As part of our commitment to excellent customer service. Here at Carus Jewellery, we offer a 14 DAY MONEY BACK GUARANTEE because we understand that from time to time people may change their mind after purchasing an item. Within this 14 day period a full refund will be issued, subject to the conditions below
- The buyer must contact us by email, stating that they wish to return an item(s).
- The item(s) must be returned to us within 14 days.
- The item(s) must be in its original condition and packaging.
- The item(s) must be accompanied by its receipt.
- The refund will only be made to the original purchaser and not to a third party.
- The buyer is responsible for the cost of the return shipping.