Frequently Asked Questions
Is Each Item Gift Wrapped ?
Each item of jewellery is presented in one of our signature jewellery boxes. If you require your purchase(s) to be gift wrapped, please email us and quote your order number. This order number can be located in your confirmation email which you will have received after your purchase was completed. This gift wrapping service is free of charge for our customers.
Which Payment Method Do You Accept ?
Paypal is a secure and reliable service for purchasing products online. It is also very popular with over 100 million people using it to buy goods and services online. It is for this reason that we use Paypal. If you do not have a Paypal account, Paypal can still handle your debit or credit card to complete your transaction.
How Long Does It Take To Process My Order ?
Here at Carus Jewellery we process and ship all orders within one working day.
Can I Track My Order ?
Yes you can track your order by filling out our Track Order Form . You will need your order number, which can be located in the confirmation email that you received after completing your purchase. You will also need the email which was used during checkout.
Do You Ship Internationally ?
Yes, we offer free shipping worldwide on all orders. Each order is dispatched by registered mail within one working day. Please note that each delivery will require a signature.
Can I choose which address to ship to ?
Yes, you can choose a different address to your billing address for us to ship to if you wish. Simply state which address you wish on the checkout form. The shipping address by default is billing address unless otherwise stated.
What Is Your Returns Policy ?
Here at Carus Jewellery we offer a 14 day returns policy, during which you may return your item for any reason and your payment will be refunded in full. Please note that returns which are damaged or have been worn will not be accepted. For more information please see our full returns policy.
Do You Re-Size Rings ?
Yes, here at Carus Jewellery we are delighted to offer a ring re-sizing service. Our jewelers are highly skilled and after the ring has been re-sized you will not be able to see were the cut was made at the base of the band. Re-sizing normally takes five to ten working days, depending on the number of orders we are processing. Due to the huge variety of rings we sell, each one must be assessed individually to determine how many sizes it can be increased or decreased by. So please feel free to contact us for more information on a specific ring which you may be interested in purchasing. Our ring re-sizing service is offered free of charge for each ring purchased.
If you have any other questions, which have not been answered on this page or if you need help choosing a gift . Do not hesitate to contact us and one of our staff will be more than happy to answer any of your questions.